STORE POLICY
At Thistle Downs Macrame, I want to give my customers the most enjoyable shopping experience. That’s why I believe that my store policies should be fair, clear and transparent. Below you’ll find a list of all policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me!
OUR SHIPPING POLICY
How We Do It
Please allow up to 3 days for processing time. If I have an item in stock already, I will ship it within 2 days. For custom pieces, this will vary based on complexity of the piece. Being just one person, I need this time to create!
OUR RETURN POLICY
Everything You Need to Know
If a product arrives damaged, then Kayla will work with you on a case by case basis to work out a new one. No returns after 30 days of delivery date. Thistle Downs Macrame will not pay return shipping.
WARRANTY DISCLAIMER
About Our Policy
Thistle Downs Macrame reinforces products as best as possible. Thistle Downs Macrame does not replace anything after 30 days of delivery date as it is considered wear and tear.
PRIVACY POLICY
Trust Us with Your Information
Thistle Downs Macrame does not use your information for anything other than shipping and communications about orders.